Terms of Sale
- General Provisions and Application
1.1 These Terms of Sale apply to purchases made on the website andyqi.eu (hereinafter referred to as the Online Store).
1.2 The sales contract is concluded between Nordtradex OÜ and the person making the purchase (hereinafter referred to as the Consumer or Client).
1.3 The legal relations are governed by the laws of the Republic of Estonia (including the Law of Obligations Act, the Consumer Protection Act, and related legislation).
1.4 The original language of these Terms is Estonian.
1.5 The Online Store may amend the Terms by publishing a new version on andyqi.eu; the amendments apply to orders placed after their publication.
- Company Information and Contact
2.1 Seller: Nordtradex OÜ.
2.2 Registration code: 17290344.
Kaasikaru, Kassinurme village, 48410 Jõgeva parish, Jõgeva county, Estonia
2.4 Customer Support (orders, returns, complaints): info@andyqi.eu.
2.5 General contact for the company: info@nordtradex.com.
2.6 Phone: +372 5093778
- Prices and Taxes
3.1 All prices are stated in euros (EUR).
3.2 Nordtradex OÜ is not a VAT payer; prices are stated without VAT, and VAT will not be added.
In the event of an obvious pricing error or technical malfunction, the Online Store has the right to withdraw from the transaction and refund the amount paid.
3.4 Promotions, discounts, and free delivery conditions are displayed at checkout and may change over time.
- Product Information and Cosmetics Specifics
4.1 Product descriptions are prepared with care, but images may be illustrative.
4.2 For cosmetic products, the usage and storage instructions must be followed.
4.3 The expiry date or period after opening (PAO) indicated on the label is mandatory; any defects resulting from ignoring these are not the responsibility of the Online Store.
4.4 Quality changes caused by improper storage (heat, direct sunlight, freezing) or use that deviates from the instructions do not constitute non-compliance with the contract terms.
- Placing an Order
5.1 Add the desired products to the shopping cart.
5.2 Fill in the required fields at checkout and select the delivery and payment method.
5.3 Tick the mandatory consent box: “I have read and agree to the Terms of Sale and Privacy Policy.”
5.4 The order is considered submitted after clicking the “Confirm Order / Proceed to Payment” button.
5.5 The Online Store will send the order confirmation on a durable medium via email.
5.6 Orders are processed on business days from 10:00 to 16:00.
- Payment Methods and Security
6.1 Payment methods may include bank links (Swedbank, SEB, LHV, Coop, Luminor, M-tasku, where available) and card payments (Visa, Mastercard).
6.2 The payment service is provided by Maksekeskus AS (registration code 12268475).
6.3 All payments are made via an encrypted connection; the Online Store does not process or store bank credentials or card details.
6.4 Unpaid orders will be cancelled 7 days after the order is placed.
- Commencement of the Sales Contract
7.1 The sales contract enters into force when the Consumer has paid for the order and the Online Store has confirmed the order.
7.2 The order confirmation and invoice will be sent via email.
- Delivery
8.1 After the payment has been received, the Online Store will prepare the order and hand it over to the logistics partner (e.g., Omniva, Itella SmartPOST, DPD, courier service).
8.2 The average delivery time within Estonia is 1–3 business days; the actual time depends on the selected delivery method and campaign load.
8.3 The Consumer undertakes to provide accurate and valid delivery information.
8.4 If the shipment is returned due to an incorrect address, the recipient being unavailable, or any other reason dependent on the Consumer, it is possible to:
8.4.1 Resend the order at the Consumer’s expense.
8.4.2 Refund the payment, deducting the return cost charged by the logistics partner.
8.5 Ownership and the risk of accidental loss pass to the Consumer upon delivery of the goods.
- Order Cancellation Before Receipt
9.1 If the order has not yet been handed over to the logistics partner, the Online Store will make its best effort to cancel it and refund the full amount paid.
9.2 If the order has been handed over, delivery cannot be stopped; the Consumer retains the 14-day right of withdrawal after receiving the goods.
- Consumer’s 14-Day Right of Withdrawal
10.1 The Consumer has the right to withdraw from the contract within 14 days from the date of receiving the goods without giving any reason.
10.2 To withdraw, send a free-form notice to the address info@andyqi.eu (we recommend including the order number, customer name, contact details, and the products being returned).
10.3 The Consumer must return the goods within 14 days from the date of submitting the withdrawal notice.
10.4 Returned goods must be unused, undamaged, and in their original packaging; only handling necessary to determine the nature and characteristics of the goods, as would be done in a physical store, is permitted.
10.5 Returns can be arranged:
10.5.1 Via Itella SmartPOST using the same door code (if possible).
10.5.2 In the case of Omniva or DPD, by writing to info@andyqi.eu, we will issue a return parcel label.
10.5.3 If the Online Store’s return code or parcel label is used, the return cost will be deducted from the refund according to the price list.
10.6 The return cost is borne by the Consumer, except in cases where the reason for the return is an incorrect or defective product.
10.7 The Online Store will refund the Consumer all payments received under the contract (including the initial standard delivery cost) within 14 days from receiving the withdrawal notice; the Online Store may withhold the refund until the goods have been returned or
10.8 Exceptions: the right of withdrawal does not apply to goods in sealed packaging that are not suitable for return for health or hygiene reasons and that have been opened after delivery (including lip balms, creams, soaps, body lotions, deodorants, body butters, essential oils, body oils, body scrubs, shampoos, conditioners, and shower gels).
10.9 If the purchase included a gift/promotional item, it must be returned in the same condition; the value of any unreturned gift will be deducted from the refund.
10.10 The 14-day right of withdrawal does not apply to legal entities (B2B).
- Complaints and Non-Conformity with Contract Terms
11.1 The Online Store is liable for any non-conformity of goods sold to the Consumer with the terms of the contract that becomes apparent within 2 years from the delivery of the goods; during the first 12 months, it is presumed that the defect existed at the time of delivery unless the Online Store proves otherwise.
11.2 This is statutory liability under the Law of Obligations Act and does not constitute a commercial guarantee.
11.3 If a separate commercial guarantee has been provided for the product, its terms apply in parallel with the rights arising from the law.
11.4 Specifics for cosmetic products: a claim cannot be made for defects resulting from the expiry of the shelf life or PAO period, improper storage, or use that deviates from the instructions.
11.5 Individual sensitivity and allergies: we recommend performing a skin patch test; an individual reaction does not in itself constitute non-conformity with the terms of the contract, and complaints will be assessed on a case-by-case basis.
11.6 To submit a complaint, send a notice to info@andyqi.eu Within 2 months of discovering the defect, and include proof of purchase, a description of the defect, and relevant photos/videos.
11.7 The Online Store will repair or replace the goods; if this is not possible within a reasonable time, the Online Store will refund all payments made under the sales contract (including the initial standard delivery cost).
11.8 Claims do not cover normal wear and tear or mechanical damage caused by the Consumer’s actions.
- Liability
12.1 The Online Store is not liable for indirect damages (e.g., loss of profit), except in cases provided by law.
12.2 This clause does not limit the Consumer’s statutory rights.
- Force majeure
13.1 In the event of force majeure, the performance of obligations shall be suspended until the obstacle has ceased.
13.2 The Online Store shall inform the Consumer of the circumstances of force majeure at the earliest opportunity.
- Processing of personal data and cookies
14.1 The controller of personal data is Nordtradex OÜ.
14.2 The authorised processor of payment data is Maksekeskus AS.
14.3 For the purpose of delivery, data shall be transmitted to logistics partners (e.g., Omniva, Itella SmartPOST, DPD).
14.4 Data shall be processed for the fulfilment of the order, provision of customer support, accounting, and, with separate consent, for direct marketing.
14.5 The Consumer has the right to access their data, request its correction or deletion, and object to direct marketing.
14.6 More detailed rules are provided in the Privacy Policy and Cookie Policy (see andyqi.eu).
- Dispute resolution
15.1 In the event of disagreements, please first contact info@andyqi.eu.
15.2 If no solution is found, the Consumer may contact the Consumer Disputes Committee operating under the Consumer Protection and Technical Regulatory Authority (ttja.ee).
15.3 The Consumer may use the EU online dispute resolution platform (ODR) at https://ec.europa.eu/consumers/odr.
15.4 Legal disputes shall be resolved in Estonian courts, in accordance with the Consumer’s legal rights.
Privacy Policy
1. General Provisions
1.1. This Privacy Policy governs the principles of collecting, processing, and storing personal data. Personal data is collected, processed, and stored by the data controller Nordtradex OÜ (hereinafter the Data Controller).
1.2. For the purposes of this Privacy Policy, a data subject is a customer or any other natural person whose personal data is processed by the Data Controller.
1.3. For the purposes of this Privacy Policy, a customer is any person who purchases goods or services from the Data Controller’s website.
1.4. The Data Controller adheres to the principles of data processing established by law and processes personal data lawfully, fairly, and securely. The Data Controller is able to confirm that personal data has been processed in accordance with the requirements set out in applicable legislation.
2. Collection, Processing, and Storage of Personal Data
2.1 The personal data that the data processor collects, processes, and stores are collected electronically, mainly through the website. www.andyqi.eu and via email.
2.2. By sharing their personal data, the data subject grants the Data Controller the right to collect, organise, use, and manage personal data for the purposes defined in this Privacy Policy, which the data subject provides directly or indirectly when purchasing goods or services from the website.
2.3. The data subject is responsible for ensuring that the information they provide is accurate, correct, and complete. Knowingly providing false information is considered a violation of this Privacy Policy. The data subject is obliged to promptly notify the Data Controller of any changes to the information provided.
2.4. The Data Controller is not liable for any damage caused to the data subject or third parties as a result of the data subject providing false information.
3. Processing of Customers’ Personal Data
3.1. The Data Controller may process the following personal data of the data subject:
- First and last name
- Phone number
- Email address
- Delivery address
- Bank account number
3.2. In addition to the above, the Data Controller has the right to collect information about the customer that is available in public registers.
3.3. The legal basis for processing personal data is set out in Article 6(1)(a), (b), (c), and (f) of the General Data Protection Regulation (GDPR):
a) the data subject has given consent to the processing of their personal data for one or more specific purposes;
b) the processing of personal data is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract;
c) the processing of personal data is necessary for compliance with a legal obligation to which the Data Controller is subject;
f) the processing of personal data is necessary for the purposes of the legitimate interests pursued by the Data Controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, in particular where the data subject is a child.
3.4. Processing of personal data according to the purpose of processing:
- Purpose of processing – security and safety
Retention period – in accordance with the time limits specified by law - Purpose of processing – order processing
Retention period – up to 2 years after the transaction. - Purpose of processing – ensuring the functioning of the online store’s services
Retention period – up to 2 years - Purpose of processing – customer management
Retention period – up to 3 years from the last activity - Purpose of processing – financial activities, accounting
Retention period – up to 7 years in accordance with the law - Purpose of processing – marketing
Retention period – until the withdrawal of consent or up to 2 years from the last marketing activity
3.5. The Data Controller has the right to share customers’ personal data with third parties, such as authorised processors, accountants, transport and courier companies, and companies providing transfer services. The Data Controller is the controller of personal data. For the purpose of processing payments, the Data Controller transmits the personal data necessary for payment execution to the authorised processor Maksekeskus AS.
3.6. When processing and storing the personal data of the data subject, the Data Controller implements organisational and technical measures that ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.
3.7. The Data Controller retains the data subjects’ personal data depending on the purpose of processing, but for no longer than 7 years.
4. Rights of the Data Subject
4.1. The data subject has the right to access their personal data and to review it.
4.2. The data subject has the right to obtain information about the processing of their personal data.
4.3. The data subject has the right to supplement or rectify inaccurate data.
4.4. If the Data Controller processes the data subject’s personal data based on the data subject’s consent, the data subject has the right to withdraw their consent at any time.
4.5. The data subject may exercise their rights by contacting the online store’s customer support at info@andyqi.eu.
4.6. The data subject has the right to lodge a complaint with the Data Protection Inspectorate to protect their rights.
5. Final Provisions
5.1. These data protection terms have been prepared in accordance with Regulation (EU) No 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia, and the legislation of the Republic of Estonia and the European Union.
5.2. The Data Controller has the right to amend the data protection terms in part or in full by notifying data subjects of the changes via the website www.andyqi.eu through the website.
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